Privacy Policy
At Pronto Broadband Solutions Ltd. (“Pronto,” “we,” “our,” or “us”), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your information when you use our broadband services, our website, and our myPronto App
This Policy complies with the Nigeria Data Protection Act (NDPA), NCC regulations, and international best practices, and is designed to meet Google Play Store requirements.
What information do we collect?
We collect only the information necessary to provide and improve our services:
Account & Contact Data: Name, phone number, email address, customer ID.
Device & Technical Data: Device type, operating system, app version, IP address, unique identifiers.
Service & Interaction Data: Subscription details, error logs, troubleshooting reports, and customer support interactions.
How do we collect information?
Directly from you when you register, , or contact us.
Automatically when you use the App (e.g., logs, performance data).
From third parties, such as payment providers, where legally permitted.
How We Use Your Information?
We process your personal data for the following purposes:
To deliver and maintain broadband and subscription services.
To bill you accurately and provide customer care.
To send service-related notifications and updates.
To improve app and service performance.
To detect and prevent fraud or security threats.
Marketing & Promotions: We may send offers or service updates. You can opt out anytime.
Legal Basis for Processing
Performance of contract (service delivery).
Legitimate interests (security, service improvement).
Legal obligations (regulatory compliance).
Your consent (marketing and optional services).
Sharing of Information
We do not sell your personal data. We may share it only with:
Service Providers (billing, hosting, support, or technical services).
Affiliates within Pronto, under equivalent data protection measures.
Legal or Regulatory Authorities, where required by law.
Data Hosting & International Transfers
Your data is currently hosted in Nigeria.
In the future, we may host data with trusted foreign providers (e.g., Azure).
If transferred outside Nigeria, your data will remain protected under appropriate safeguards.
Data Retention & Deletion
We keep your data only as long as necessary to:
Provide services and meet contractual obligations.
Comply with legal/regulatory requirements.
Resolve disputes and enforce agreements.
Once no longer needed, your data will be securely deleted or anonymized.
Data Security
We use appropriate security measures, including:
Encryption of sensitive information.
Access controls and authentication.
Firewalls and intrusion detection systems.
Your Rights
You have the right to:
Access your personal data.
Request corrections to inaccurate information.
Request deletion of your data (subject to regulatory obligations).
Withdraw consent for marketing communications.
To exercise these rights, kindly contact us
Mandatory vs. Optional Data
Some data (e.g., name, phone number, email) is mandatory for us to provide services.
Optional data (e.g., marketing preferences) can be declined without affecting your service.
Children’s Privacy
Our services are not directed at children under 13 years of age.
We do not knowingly collect information from children. If we become aware that a child’s data has been collected, we will delete it immediately.
Updates to This Policy
We may update this Privacy Policy to reflect changes in law, technology, or our services. Updates will be published in the App and/or on our website with a new “last updated” date. Continued use of our services means acceptance of the revised Policy.
